Privacy Policy

Effective Date: 24 June 2026

At Stoke Films (“we,” “our,” or “us”), we are committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, engage our services or otherwise interact with us.

1. Information We Collect

We may collect personal information including:

• Name
• Email address
• Phone number
• Company or business name
• Project details and enquiries
• Billing and payment information
• Any information you voluntarily provide through contact forms, emails, phone calls, or meetings

2. Information Collected Automatically

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device information
• Website usage data
• Pages visited and time spent on our website
• Referral sources

This information helps us improve our website and services.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests
• Provide video production and related services
• Manage client projects
• Process payments and invoices
• Communicate about projects and services
• Improve our website and customer experience
• Send marketing communications (where you have consented)
• Comply with legal obligations

4. Cookies and Analytics

Our website may use cookies and similar technologies to improve user experience and collect website analytics.

Cookies help us:

• Understand website traffic and visitor behaviour
• Improve website functionality
• Remember user preferences

You can control or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

• Website hosting providers
• Cloud storage providers
• Payment processors
• Accounting and bookkeeping services
• Project management and collaboration tools
• Professional advisers and legal consultants

These third parties are required to protect your information and use it only for the purposes for which it was provided. We may also disclose information if required by law or to protect our legal rights.

6. Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Personal information may be stored electronically using secure cloud-based systems and business software providers located in New Zealand or overseas. While we take reasonable precautions, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

7. International Data Transfers

Some of our service providers may store or process information outside New Zealand. Where information is transferred internationally, we take reasonable steps to ensure it is protected by appropriate privacy safeguards consistent with New Zealand privacy laws.

8. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send updates about our services, projects, promotions, or industry news. You may unsubscribe at any time by following the unsubscribe link in our emails or by contacting us directly.

9. Accessing and Correcting Your Information

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information

To make a request, please contact us using the details at hello@stokefilms.co.nz

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites.

11. Retention of Information

We retain personal information only for as long as it is reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, meeting legal obligations, resolving disputes, and enforcing our agreements.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

12. Providing Information

You may choose not to provide certain personal information. However, this may limit our ability to provide services, respond to enquiries, process bookings or otherwise engage with you.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, or website functionality. Any updates will be published on this page and will take effect from the date they are posted.

14. Contact Us

If you have any questions about these Terms and Conditions or Privacy Policy, wish to access or correct your personal information, or have a privacy-related concern, please contact: hello@stokefilms.co.nz